Return, Refund & Replacement Policy

Return, Refund & Replacement Policy

Last updated: September 3, 2025
Brand/Store: Tattvara
Contact: mail@tattvara.com | tel: 918394996870
Address: KDK COMPLEX, THAKURDWARA ROAD JASPUR, 244712, UTTARAKHAND

1) Easy 7-Day Window

You can request a return, refund, or replacement within 7 calendar days from delivery.

• Applies to physical products sold by Tattvara.
• After 7 days, requests aren’t accepted except where required by law.

2) Core Eligibility (All Materials)

Item must be:

• Unused and undamaged (no scratches, dents, chips, cracks, bends, stains, heat warping, or signs of installation/use).
• In original condition with all accessories/freebies/manuals and original packaging (inner trays, foam/bubble, outer box).
• Returned with invoice and any authenticity/care cards.

Not eligible: Items showing use/mishandling, missing parts/packaging, customized/engraved or “Final Sale” items (if marked), or requests after 7 days.

3) Material-Specific Checks

A) Brass (hand-finished items)

• Normal, not a defect: subtle color tone differences, hand-polish marks, natural patina/tarnish over time.
• Must return: without abrasives/polish residues or chemical stains.
• Care note: avoid harsh cleaners; wipe with soft dry cloth.

B) Glass (fragile)

• Normal, not a defect: minor mold lines, tiny air bubbles within craft tolerances, slight thickness variance.
• Must return: intact—no chips, cracks, or impact marks; use original foam/bubble wrap and double-box if instructed.
• Transit damage: report within 48 hours with photos/video (box, inner packing, product, label) for a free replacement; if OOS, full refund.

C) Plastic

• Normal, not a defect: light molding/flow lines not visible during normal use.
• Not eligible: heat warping, deformation, scratches from use/cleaning, chemical discoloration.
• Must return: scratch-free, unwarped, with all fittings.

D) Metal (e.g., steel/aluminium/alloy)

• Normal, not a defect: light brush lines from finishing, minor tool marks not visible in normal use.
• Not eligible: bends/dents, corrosion from moisture/chemicals/improper storage, finish wear from use.
• Must return: unbent, unscratched, no rust/oxidation spots caused post-delivery.

4) Damaged/Defective/Wrong on Arrival

1. Contact us within 48 hours of delivery.
2. Share Order ID and clear photos/video (outer box, inner packing, product close-ups, and shipping label).
3. After verification, we’ll send a free replacement; if the item is out of stock, you get a full refund.

Tip: An unboxing video speeds up verification for fragile items (especially glass).

5) How to Start a Return/Replacement

• Email mail@tattvara.com or use the contact form with: Order ID, product name/qty, reason (refund or replacement), and photos/videos if damaged/defective.
• We’ll confirm eligibility and share pickup/self-ship instructions.

6) Pickup, Self-Ship & Costs

• Pickup arranged where available (up to 1 attempts).
• If pickup isn’t available, we’ll share a self-ship address—pack securely (original foam/bubble; fragile items may require double-boxing).
• Return shipping cost:
  • Our fault (damaged/defective/wrong item) → We pay.
  • Change-of-mind (item OK) → Customer pays.

7) Inspection & Outcomes

• Approval:
  • Refund to the original payment method (or store credit/bank transfer if needed) within 5–7 business days after approval.
  • Replacement ships after approval; if unavailable, we refund.
• Rejection: If failed checks (used/damaged/missing parts/packaging), we’ll notify you. You can request re-delivery of the same item (shipping charges apply).

8) Cancellations

• Before dispatch: full refund.
• After dispatch: refuse delivery or initiate a return after delivery (Sections 5–7 apply).

9) Fair Use

We may limit service for accounts with repeated abnormal return patterns, misuse, or policy abuse.

10) Need Help?

mail@tattvara.com | 918394996870

• 7-day return/refund/replace.
• Must be unused, undamaged, in original packaging.
• Brass: patina/hand-finish variations are normal.
• Glass: report transit damage within 48 hours; pack carefully for returns.
• Plastic: no heat warping/scratches.
• Metal: no dents/corrosion from storage/use.
• Refunds within 5–7 business days after approval.