Privacy Policy

Privacy Policy

Effective date: September 3, 2025
Brand/Store: Tattvara (“we”, “us”, “our”)
Website: tattvara.com
Registered address: KDK COMPLEX, THAKURDWARA ROAD JASPUR, 244712, UTTARAKHAND
Contact (privacy & support): mail@tattvara.com | tel:918394996870
Grievance Officer (India): Tattvara Privacy Team (same contact)

1) Scope & who we are

This Privacy Policy explains how Tattvara collects, uses, and protects personal information when you visit tattvara.com, create an account, place orders, submit reviews, or contact support. We operate from India and align with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable laws.

We act as the Data Fiduciary (controller) for your personal data.

2) What information we collect

Account & contact

• Email, phone number, and password (stored in hashed form).

Orders & billing

• Billing details and order information (items, totals, invoice references).

Communications & support

• Messages you send via contact forms, email, or phone.
• Email alerts we send for transactions (order confirmations, updates, refunds).

Reviews / UGC

• Content you submit as ratings, reviews, photos.

Children: Not directed to children under 13. We don’t knowingly collect data from children under 13.

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3) Why we use your information (Purposes & legal bases)

• Contract necessity: process orders, provide customer support, handle returns/refunds.
• Legitimate interests: secure our services, prevent abuse, improve user experience.
• Consent: email marketing (only if you opt in).
• Legal obligations: maintain invoices and records for tax/audit.

We do not make decisions that have legal or similarly significant effects solely by automated means.

4) Sharing & disclosures

• No routine data transfers: We do not disclose, sell, rent, or “share” your personal data to any third party for their independent purposes.
• No service-provider transfers: We operate our services to avoid sending your personal data to third-party processors.
• Payments: When you choose to pay online, your payment credentials are provided directly by you to the chosen payment channel through its own secure page or app. We do not receive or store full card/UPI credentials.
• Legal requirements: We may disclose information if required by law, regulation, legal process, or to protect our rights, users, or the public.
• Business transfer only: If we undergo a merger, acquisition, or reorganization, your data may transfer to the successor entity. We may notify you (e.g., site banner/email) and the successor will be bound by this Policy or one with materially similar protections.

5) International data transfers

• We do not intentionally transfer personal data outside India.
• Our systems are operated to keep storage and processing within India.

6) Cookies & analytics

• We use only essential cookies needed for security and core functionality.
• We do not use third-party analytics tools that receive your personal data.
• You can control cookies in your browser settings; disabling essential cookies may affect core features.

Do Not Track: Industry standards are evolving; we currently do not respond to DNT signals.

7) Marketing communications

• Transactional emails (order confirmations, shipping/return updates) are necessary for your purchases.
• Email marketing is sent only if you opt in. You can unsubscribe anytime via the link in the email or by contacting mail@tattvara.com.

8) Retention

• Account data: kept as long as you want your account or as needed to provide services.
• Order/invoice records: retained as required to comply with legal, tax, and audit obligations.
• Marketing data: kept until you unsubscribe or request deletion.
• Minimal data may be retained as necessary to prevent fraud or comply with law.

9) Security

We use reasonable administrative, technical, and organizational safeguards, including:

• HTTPS across our site
• Strict access controls and least-privilege practices
• Regular reviews of security configurations

No method of transmission or storage is 100% secure; we continuously improve our protections.

10) Your rights

Subject to applicable law (including the DPDP Act), you may have the right to:

• Access your data
• Correct inaccurate data
• Delete your account/data (subject to legal retention)
• Withdraw consent (e.g., marketing)

How to exercise: Use the contact form on our website or email mail@tattvara.com. We aim to respond within 30 days and may request information to verify your identity.

11) Accounts, age & reviews

• Accounts: You may create an account to manage details and track orders.
• Minimum age: Not intended for individuals under 13.
• Reviews/UGC: By submitting reviews/photos, you allow us to display them. We may moderate content for appropriateness and compliance.

12) Third-party links

Our site may contain third-party links. We are not responsible for their privacy practices. Please review those sites’ policies when you visit them.

13) Changes to this Policy

We may update this Policy to reflect changes in our practices or legal requirements. We’ll post the new Effective date at the top, and we may notify you of material changes.

14) Contact & Grievance Officer

Email: mail@tattvara.com
Phone: tel:918394996870
Address: KDK COMPLEX, THAKURDWARA ROAD JASPUR, 244712, UTTARAKHAND
Grievance Officer (India): Tattvara Privacy Team (same contact)

We collect only what’s needed to provide your orders and support. We don’t sell or share your data, don’t use third-party analytics, and don’t transfer data outside India. You can access, correct, or delete your data anytime—just reach us at mail@tattvara.com.